Newenz

Renewal intelligence for customer success teams

Know every renewal before it comes due.

Load a Salesforce report and Newenz shows your team what is renewing, what nobody has started, and where a price increase is about to be missed.

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A one-minute walkthrough. Everything shown is sample data.

Renewal not startedEnds in 31 days, $11,960 a year

A chart of the next 12 months of renewals. Amber shows revenue with no opportunity against it yet.

Price notice due in 6 daysMiss it and the increase waits a year

A customer health score out of 100, broken into four parts with reasons.

Five questions every renewals team asks.

Each one has a screen that answers it. Select "See how" to look.

Which renewals have nobody working on them?

The tracker counts every renewal that has not been started, in money, and lists them by owner.

Where could we miss a price increase?

Every increase has a notice deadline. Missed ones are counted in the money they cost.

Why is this customer marked at risk?

Four parts make up the score, and each one shows its reason.

What changed since last week?

The forecast lists every renewal that moved category, and by how much.

What happens after a customer call?

Log the note. Newenz suggests the update and the next action.

From a risk to a recorded renewal, in three moves.

Nothing depends on someone remembering.

1
Risk identified
The score drops and says why: no contact in months, renewal overdue.
2
Action assigned
A playbook puts the next task in front of the owner, with a date.
3
Renewal recorded
The result is saved with the new value, and the reason if it was lost.

Built around the renewal.

Select any screen to see it in full.

Every renewal, and where it stands

Overdue, not started, in progress, agreed, renewed or lost. One list, counted in money.

A forecast you can question

Counted on contract end dates, against your target.

Price increases, on time

Planned against each notice deadline.

Log a call by talking

Dictate or record. Updates are suggested from what was said.

A health score you can read

Out of 100, in four parts, each with its reason.

Working on the day you start.

Newenz works from a Salesforce report you export and load. There is no connection to set up.

Load a report
Export a standard opportunity report and drop it in. Names can be replaced as it loads.
See what is exposed
Renewals with nobody on them, notices about to be missed, and retention month by month.
Work the queue
Each person gets the tasks and renewals that need them this week.

Simpler on purpose.

A typical customer success platform	Newenz
Weeks of set-up, often with a specialist	Useful from the first report you load
Health scores you design yourself	A score that is ready, with its reasons shown
Playbooks to build and maintain	Three playbooks built in, and room for your own
A general view of the customer	Built around the renewal: dates, notices, results, retention

Your customers' records stay yours.

Two-step login: Required for admins and managers. A company can require it for everyone.
Separate workspaces: Each company's records are kept apart by the database itself.
Roles: Admin, manager, CSM and viewer.
Audit trail: Who changed what, and when.
Names replaced on load: Account, owner and product names can be swapped before anything is stored.
Stored in the UK: Data is held in London.

See it on your own renewals.

Start with a sample or an anonymised report, and we will show you your next twelve months: what is covered, what is not, and what to do first.